Frequently Asked Questions

How does it work?

Choose your favorite FutureStars series, upload a photo of your athlete, and provide the information you’d like included on the card.

We’ll use those details to create a custom collectible designed specifically for your athlete.

What kind of photo should I upload?

Upload a clear, high-quality photo of your athlete.

Action shots and portraits both work great. For the best result, choose a photo where the athlete is clearly visible and not heavily obstructed by other players, equipment, or objects.

What information can I put on the card?

Depending on the design, you can provide information such as:

• Athlete name

• Team, school, club, or organization

• Position or weight class

• Jersey number

• Team colors

• Height and weight

• Hometown

• Grade or class

• Stats and achievements

• Bio

• Awards

• Favorite quote

Additional athlete information is optional, but recommended so we can make the card as personalized as possible.

How long will my order take?

Most orders are delivered within approximately 7–10 business days from the date the order is placed.

Because every FutureStars product is custom-made, production times can vary slightly. Once production is complete, shipping typically takes approximately 4–6 business days, depending on your location and the shipping carrier.

Weekends and holidays are not considered business days.

Can I return or exchange my order?

Because every FutureStars Collectibles product is custom-made specifically for your athlete, all sales are final and we do not accept standard returns or exchanges.

If your order arrives damaged, has a production or printing defect, or we made an error while creating your order, please contact us at support@futurestarscollectibles.com and include your order number and photos of the issue.

We’ll review the situation and work with you toward an appropriate resolution.

What if I submit the wrong information?

Please review all names, numbers, team information, colors, photos, and other customization details carefully before submitting your order.

Customers are responsible for the accuracy of the information they provide.

If you notice a mistake after ordering, contact support@futurestarscollectibles.com as soon as possible. If production has not started yet, we may be able to make the change, but changes cannot be guaranteed once production has begun.

Can I order more than one card?

Absolutely.

You can order cards for multiple athletes, multiple designs, or multiple copies of the same athlete.

When ordering different athletes or designs, make sure the correct customization information is submitted for each card.

Do you make cards for different sports?

Yes. FutureStars Collectibles can create custom cards for athletes across a variety of sports.

Our designs can be customized using the athlete’s sport, team colors, position, weight class, and other information you provide.

Can I use a photo of my child?

Yes.

The person submitting an order involving a minor must be the athlete’s parent or legal guardian or otherwise have permission to provide the athlete’s photograph and information for creation of the custom product.

Customer-submitted photos are used to create and fulfill the order.

Will my finished card look exactly like the examples?

Every card is individually customized, so the final design will vary based on the athlete’s photo, team colors, information, and selected series.

Minor differences in positioning, cropping, colors, printing, and other design elements are normal with custom products.

Do you offer team, league, or organization orders?

Yes. We can work with teams, leagues, clubs, schools, and other organizations interested in ordering custom cards for multiple athletes.

For team or organization inquiries, contact us at support@futurestarscollectibles.com.

How can I contact FutureStars Collectibles?

For questions about an order, customization, shipping, or anything else, email:

support@futurestarscollectibles.com

If you’re contacting us about an existing order, please include your order number so we can assist you faster.